Refund Policy

Thank you for your purchase! We hope you love it. However, we understand that sometimes things don't work out as planned.

Refund Policy

• Eligibility: You may be eligible for a refund if:
  • The product arrives damaged or defective.
  • The product you received does not match the product you ordered.
  • You received the wrong item.
• Ineligibility:
  • Refunds are generally not issued for:
    • Change of mind or no longer needing the product.
    • Minor cosmetic imperfections.
    • Normal wear and tear.
    • Items that have been used, damaged, or altered.
    • Items that are sold as "final sale" or marked as "non-refundable."
• Refund Process:
  1. Contact Us: To request a refund, please contact us within 2-3 days of receiving your order at connect@acuralonline.com or by phone at 8745023300.
  2. Provide Information: Be prepared to provide your order number, a description of the issue, and any supporting documentation (photos or videos).
  3. Return Authorization (RA) Number: If your return is approved, we will provide you with a unique RA number.
  4. Return Shipping:
     • You will be responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item, damaged item).
     • Ship the item back to us using a trackable shipping method. Include the RA number clearly on the outside of the package.
  5. Refund Processing:
     • Once we receive and inspect the returned item, we will process your refund.
     • Refunds are typically issued to the original payment method  within 10-15  business days.  

        

Please Note:

• This Refund Policy applies to purchases made directly from our website.
• Refunds for items purchased from other retailers should be handled according to their respective return policies.

Disclaimer: This Refund Policy is subject to change without prior notice. We reserve the right to modify or update this policy at any time.